Privacy Policy – CG Connect

Last updated: 02-01-2026

CG Connect is a digital platform owned and operated by Chaudhary Group (“CG”, “we”, “us”, or “our”). Chaudhary Group is committed to protecting your privacy and safeguarding the personal information you share with us through the CG Connect platform, website, and related applications (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use https://connect.chaudharygroup.com/.

BY ACCESSING OR USING CG CONNECT, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.
If you do not agree, please do not access or use the Platform.

1. Scope of This Privacy Policy

This Privacy Policy applies only to information collected through:

• The CG Connect website
• CG Connect web or mobile applications
• Related digital services provided under the CG Connect

It does not apply to information collected offline or through other Chaudhary Group websites or business units unless explicitly stated.

2. Information We Collect

2.1 Personally Identifiable Information

Personally Identifiable Information (“Personal Data”) includes information that identifies you as an individual, such as:

• Full name
• Email address
• Mobile number
• Employee ID or organization details (where applicable)
• Login credentials
• Role, designation, or department
• Communication records and support requests

We collect Personal Data when you:

• Register or log in to CG Connect
• Use platform features or dashboards
• Submit requests, tickets, or feedback
• Participate in surveys, programs, or internal initiatives
• Contact support or administrators

Providing Personal Data is voluntary; however, certain features may not be available without it.

2.2 Non-Personally Identifiable Information

We automatically collect technical and usage information, including:

• IP address
• Device identifiers
• Browser type and operating system
• Access times and session duration
• Pages viewed and actions performed
• Log files and error reports

This data does not directly identify you and is used to improve platform performance, security, and user experience.

3. Cookies and Tracking Technologies

CG Connect uses cookies and similar technologies to:

• Maintain secure sessions
• Improve usability and performance
• Analyze platform usage

You may manage cookie preferences through your browser settings; however, disabling cookies may affect functionality.

4. Use of Information

CG Connect uses collected information for the following purposes:

• To operate, maintain, and secure the Platform
• To authenticate users and manage access controls
• To provide customer and technical support
• To process internal workflows and service requests
• To communicate system updates, alerts, and notices
• To analyze usage trends and improve functionality
• To comply with legal, regulatory, and audit requirements
• To protect the rights, safety, and property of users and Chaudhary Group

We do not sell or rent your Personal Data.

5. Information Sharing and Disclosure

5.1 Within Chaudhary Group

Information may be shared with Chaudhary Group’s:

• Parent company
• Subsidiaries
• Affiliates

Strictly for operational, administrative, compliance, or service-related purposes.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Cloud hosting
• Data storage
• System maintenance
• Analytics and security monitoring

These providers are contractually bound to protect your data and use it only as instructed.

5.3 Legal Obligations

• To comply with applicable laws or regulations
• In response to lawful requests from authorities
• To enforce our legal rights or policies

5.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or asset transfer, user information may be transferred as part of the transaction.

6. Overseas Data Transfers

Your information may be processed or stored in jurisdictions outside Nepal where Chaudhary Group or its service providers operate. By using CG Connect, you consent to such transfers, subject to appropriate safeguards.

All data protection matters shall be governed by the laws of Nepal.

7. Data Retention

We retain Personal Data only for as long as:

• Necessary to fulfill platform purposes
• Required by law, audit, or regulatory obligations

After that, data is securely deleted or anonymized.

8. Security Measures

We implement reasonable technical and organizational safeguards, including:

• Access controls and authentication
• Secure servers and firewalls
• Monitoring and logging mechanisms

However, no system can be guaranteed 100% secure. You acknowledge that you use the Platform at your own risk.

9. Children’s Privacy

CG Connect is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

10. Third-Party Links

CG Connect may contain links to third-party websites or systems. Chaudhary Group is not responsible for the privacy practices or content of such external platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and continued use of CG Connect constitutes acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Nepal, without regard to conflict-of-law principles.

13. Contact Information

For privacy-related queries or concerns regarding CG Connect, please contact:

Chaudhary Group Pvt. Ltd.
Sanepa, Lalitpur, Nepal
Website: https://connect.chaudharygroup.com/

14. Electronic Communications

By using CG Connect, you consent to receive communications via:

• Email
• SMS
• Platform notifications
• Enterprise messaging tools

Such communications may include service updates, security alerts, and administrative messages.